Outlense helps support teams understand customer sentiment, identify common issues, and optimize team performance with intelligent analytics and insights.
Everything you need to understand, analyze, and optimize your customer support operations
Automatically analyze customer sentiment in tickets to identify satisfaction trends and prioritize urgent issues requiring immediate attention.
Intelligent ticket clustering helps identify common issues and patterns, enabling proactive problem-solving and knowledge base improvements.
Track agent performance, resolution times, and workload distribution to optimize team efficiency and identify training opportunities.
Receive automated alerts for anomalies, escalations, and trends to stay ahead of potential issues before they impact customers.
Import tickets from CSV or JSON files with automatic validation and processing, making it simple to get started with your existing data.
Beautiful, real-time dashboards with interactive charts and visualizations that make complex data easy to understand and act upon.
Join teams already using Outlense to deliver exceptional customer support with data-driven insights and AI-powered analytics.
Start Your Analytics Journey